FAQs & Troubleshooting
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324 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3What is Brother iPrint&Scan?
- 4Setup and use Brother PC-FAX receiving
- 5Printouts are curled or wavy.
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Can I print from or scan to Android™ Smartphone?
- 13Printouts have wrinkles.
- 14What driver package format is supported by my Linux distribution?
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16Adjust color settings by using the custom setting in the printer driver
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 19No Belt Unit
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21The printer status is Offline or Paused.
- 22The paper is skewed when it's printed.
- 23No Paper
- 24I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 25Carry out calibration to improve the color density
- 26Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 27Can I use voice mail on the same line as my Brother machine?
- 28The toner does not fix to paper well. (Poor fixing)
- 29When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 30I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 31When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35Scan and save a document in PDF format (Scan to File)
- 36I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 37Delete print jobs from the print queue.
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39Configure and use the Scan to Network feature
- 40Belt End Soon
- 41WT Box End Soon
- 42"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 43My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 44Toner Low
- 45Size mismatch
- 46Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 47Drum Error (Drum!)
- 48Drums End Soon/ Drum End Soon(X)
- 49Why doesn't my Brother machine have a dial tone?
- 50I cannot install Brother drivers on Debian 10 or later (Linux)