FAQs & Troubleshooting
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- 1How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 2Can I use voice mail on the same line as my Brother machine?
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Delete print jobs from the print queue.
- 6Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 9I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 10Cannot print after a Windows 10 update (June 2020)
- 11I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 12How many copies can I make when I sort multiple copies using the ADF?
- 13Why doesn't the machine answer when receiving a call?
- 14Scan and save a document in PDF format (Scan to File)
- 15The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 16I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 17I am asked to enter a password when starting the Remote Setup application. What is the password?
- 18The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 19Scan a document from a Windows XP application
- 20How do I clear the message "Paper Jam Back" from the LCD display?
- 21Can I print from DOS applications?
- 22I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 23How do I install the Optional Tray Unit?
- 24I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 25Configure the Scan to Email Feature (Linux)
- 26Pre-Required Procedures (Linux)
- 27Scan from the Brother iPrint&Scan application using Windows Phone.
- 28Print a web page from iPrint&Scan when using an Android™ mobile device.
- 29The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 30Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 31I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 34I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 35Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 36All the covers on the Brother machine are securely closed, however the message "Cover is Open" is displayed on the LCD. How do I clear this message?
- 37Can I connect to the Active Directory server using the LDAP feature?
- 38I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 39Scan a document in Mac OS X 10.7.
- 40I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 41I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 42I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 43Uninstall the scanner driver. (Linux)
- 44Protect your Brother machine against unauthorised access over the network
- 45Use the Universal Printer Driver for PCL
- 46What is Brother iPrint&Scan?
- 47I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 48Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 49Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 50Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?