FAQs & Troubleshooting
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- 1How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3What is Brother iPrint&Scan?
- 4I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 5What kind of memory can I use?
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 8The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 9I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 10Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 11Can I print from DOS applications?
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 14Why is the error message "Unable to Scan" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 15The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 16I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18What driver package format is supported by my Linux distribution?
- 19Use the Universal Printer Driver for PCL
- 20Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 21Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 24I am asked to enter a password when starting the Remote Setup application. What is the password?
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 26I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 27When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 28When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 29Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 30How do I clear the message "Paper Jam Tray1" or "Paper Jam Tray2" from the LCD display?
- 31I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 32What can happen if the wrong paper is used in your machine.
- 33I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 34I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 35Send a fax using PC-FAX with LPD/LPRng (Linux)
- 36Make a two-sided copy. (Duplex)
- 37Cannot print after a Windows 10 update (June 2020)
- 38Large characters are printed incorrectly. (Linux)
- 39I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 40Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 43The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 44Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 45How to identify your Operating System (OS).
- 46Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 47I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 48Can I print from and scan to iPhone, iPod touch and iPad?
- 49Why doesn't my Brother machine have a dial tone?
- 50Can I set my Brother machine to forward the faxes I receive to another location?