FAQs & Troubleshooting
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288 Results
- 1I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 2Change the quality of the faxes I send (Fax Resolution).
- 3Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 4When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 5Can I reduce the size of a received fax on this machine?
- 6How do I know the current network configuration?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8What driver package format is supported by my Linux distribution?
- 9Pre-Required Procedures (Linux)
- 10Change the printer driver settings (Windows/macOS)
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 13"Paper Jam Rear" error appears on the LCD. What should I do?
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 16Printing on thick paper or transparencies.
- 17When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 19Install the built-in drivers (For Windows 8 and Windows 10)
- 20I can print but cannot scan via network. (For Windows)
- 21I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 22I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 23Delete print jobs from the print queue.
- 24What is the difference between the toner cartridge and the drum unit?
- 25The printer status is Offline or Paused.
- 26Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 30Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 31How can I change the print resolution?
- 32What are the recommended specifications for the paper I should use on my product?
- 33How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 34I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 35The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 36Can I print using the IPP protocol on Windows XP?
- 37I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 38How do I clear vertical lines or streaks that appear in the copies I made?
- 39How do I know the current network configuration?
- 40Load paper.
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 44Check the firmware version.
- 45Can I print from or scan to Android™ Smartphone?
- 46When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 47Scan and save a document in PDF format (Scan to File)
- 48Load envelopes, labels, or thick paper into the manual feed slot.
- 49I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 50Does NC-2200w work with Windows Vista?