FAQs & Troubleshooting
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348 Results
- 1Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 2I cannot make borderless prints.
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4I cannot find some option in the Printing preferences. (For Windows)
- 5A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 6Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 7The printer status is Offline or Paused.
- 8How can I print, fax, copy and scan using A3/Ledger size paper?
- 9Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 10Can I use voice mail on the same line as my Brother machine?
- 11When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 12Replace Ink
- 13How do I load envelopes into my machine?
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15When I scan a document using ControlCenter, the scanned file size is too big.
- 16I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 17I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19What is Brother iPrint&Scan?
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 24Can I print from or scan to Android™ Smartphone?
- 25The edge of glossy paper is smudged.
- 26When I make a copy the image or text is cut off. What can I do?
- 27Configure the Scan to Email Feature (Linux)
- 28Pre-Required Procedures (Linux)
- 29I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 30I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 31When I print, the pages are smudged with ink. What should I do?
- 32"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 33Print command (cupswrapper) (Linux)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Delete print jobs from the print queue.
- 36I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 37Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38Print a web page from iPrint&Scan when using an Android™ mobile device.
- 39Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 40How to identify your Operating System (OS).
- 41I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 42Delete numbers stored in my Brother machine's Caller ID History.
- 43Preview the faxes I receive before I print them.
- 44Windows 7 Support Information
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 47I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 48Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 49When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 50I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.