FAQs & Troubleshooting
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348 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 5I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 6Can I print from or scan to Android™ Smartphone?
- 7The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 11I cannot print using my Brother machine on a wireless network (Windows)
- 12I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 13Is my Brother machine compatible with Windows Vista?
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16How to identify your Operating System (OS).
- 17The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 18The printer status is Offline or Paused.
- 19Scan and save a document in PDF format (Scan to File)
- 20When I make a copy the image or text is cut off. What can I do?
- 21How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 22When I print, the pages are smudged with ink. What should I do?
- 23Load paper in the paper tray
- 24Cannot print after a Windows 10 update (June 2020)
- 25Locate files scanned with ControlCenter3 (For Windows)
- 26Configure a cover page for PC-FAX.
- 27When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 28What is Distinctive Ring and how do I program it?
- 29Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 30I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 31I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 32Replace Ink
- 33I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35What is Brother iPrint&Scan?
- 36Locate files scanned with ControlCenter2 (For Macintosh)
- 37I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 38Can I restrict access to certain operations on my Brother machine?
- 39Print using only the black ink cartridge when the Color cartridges have run out.
- 40I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 41When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 42Can I transfer faxes to the PC when my machine has a mechanical problem?
- 43Forward a fax to another fax machine when my machine has a mechanical problem.
- 44Where is the USB port on the machine?
- 45What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 46I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 47Pre-Required Procedures (Linux)
- 48Open the Status Monitor
- 49Delete print jobs from the print queue.
- 50A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.