FAQs & Troubleshooting
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- 1Clear the paper jam or printer jam.
- 2I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Scan and save a document in PDF format (Scan to File)
- 5I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 6I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 8The printer status is Offline or Paused.
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 11I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 12When I print, the pages are smudged with ink. What should I do?
- 13I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 16The edge of glossy paper is smudged.
- 17The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 18I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 19I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 20I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 21When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 22How do I know the current network configuration?
- 23I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 24ControlCenter3 displays a blank screen at startup (Windows)
- 25Protect your Brother machine against unauthorised access over the network
- 26The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 27Can I print using only the black ink cartridge when the Color cartridges have run out?
- 28How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 29When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 30I have changed the NetBIOS name of the print/scan server, but the name does not change. Why?
- 31What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 32Can I confirm that the FAX was sent correctly?
- 33I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 34I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 35Why can't I print when an ink cartridge is empty?
- 36What driver package format is supported by my Linux distribution?
- 37Wireless setup is requesting a WPS PIN to complete the setup
- 38Delete a network scanner entry. (Linux)
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Discover the MAC address of the Brother network card
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43I cannot scan via USB. (Mac OS X)
- 44I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 45Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 46I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 47How do I set a password on my Brother network card?
- 48I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 49Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 50I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?