FAQs & Troubleshooting
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303 Results
- 1Clear the paper jam or printer jam.
- 2I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Scan and save a document in PDF format (Scan to File)
- 5I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 6I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 8The printer status is Offline or Paused.
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 11I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 12I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 13When I print, the pages are smudged with ink. What should I do?
- 14I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 17The edge of glossy paper is smudged.
- 18The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 19I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 20I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 21Can I print using only the black ink cartridge when the Color cartridges have run out?
- 22When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 23What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 24How do I know the current network configuration?
- 25I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 26ControlCenter3 displays a blank screen at startup (Windows)
- 27Protect your Brother machine against unauthorised access over the network
- 28The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 29How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 30When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 31I have changed the NetBIOS name of the print/scan server, but the name does not change. Why?
- 32Can I confirm that the FAX was sent correctly?
- 33My FAX/MFC will not Dial. Why?
- 34I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 35I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 36Why can't I print when an ink cartridge is empty?
- 37What driver package format is supported by my Linux distribution?
- 38Wireless setup is requesting a WPS PIN to complete the setup
- 39Delete a network scanner entry. (Linux)
- 40I cannot print using my Brother machine on a wireless network (Mac)
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42What is the Network Shared printing?
- 43Discover the MAC address of the Brother network card
- 44Can I print from or scan to Android™ Smartphone?
- 45Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 46When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 47I cannot scan via USB. (Mac OS X)
- 48I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 49Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 50I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?