FAQs & Troubleshooting
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271 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The edge of glossy paper is smudged.
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4ControlCenter3 displays a blank screen at startup (Windows)
- 5Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 8I installed scan-key-tool, but it does not work. (Linux)
- 9I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 10Functions supported in the Windows 7 built-in drivers
- 11My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 12I'm using Macintosh®. What are the settings in the Scanner window used for?
- 13What driver package format is supported by my Linux distribution?
- 14Pre-Required Procedures (Linux)
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 16Windows 7 Support Information
- 17Scan and save a document in PDF format (Scan to File)
- 18Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 19I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 20I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 21I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 22Configure the Scan to Email Feature (Linux)
- 23Cannot print after a Windows 10 update (June 2020)
- 24I cannot scan when using SELinux (Security-Enhanced Linux)
- 25I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 26I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 27I want to print using CUPS while keeping SELinux enabled. (Linux)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 30The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 31When I scan a document using ControlCenter, the scanned file size is too big.
- 32I am sharing my Brother machine. I can print but cannot scan.
- 33Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 34I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 35Can I print using only the black ink cartridge when the Color cartridges have run out?
- 36I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 37When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 38How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 39Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 40Which E-mail packages are compatible with ControlCenter3?
- 41I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 42Scan a document using "Scanner and Camera Wizard" in Windows XP
- 43I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 44I am having issues with the paper feed. What can I do?
- 45When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 46What kind of Media Adapter can I use?
- 47When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 48Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 49What is Distinctive Ring and how do I program it?
- 50The BRAdmin Professional software is not able to locate the Brother machine on my network.