FAQs & Troubleshooting
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281 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The printer status is Offline or Paused.
- 5Can third party ink be used to refill the ink cartridges?
- 6When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 7When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 8Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 9How do I clear Machine Error 46?
- 10Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 11Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 12When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 13I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 14What is Distinctive Ring and how do I program it?
- 15I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 16Why can't I print when an ink cartridge is empty?
- 17When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 18Uninstall printer drivers (Linux)
- 19Firewall port requirements of the Scan Key Tool (Linux)
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21What driver package format is supported by my Linux distribution?
- 22My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 23Delete print jobs from the print queue.
- 24Windows 7 Support Information
- 25Why doesn't my Brother machine have a dial tone?
- 26Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 27Cannot print after a Windows 10 update (June 2020)
- 28Open the "Scanners and Cameras" and Properties.
- 29The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 30Functions supported in the Windows 7 built-in drivers
- 31I can print but cannot scan via network. (For Windows)
- 32I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 33Can I print using only the black ink cartridge when the Color cartridges have run out?
- 34When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 35I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 36Is there any way to view how much ink is remaining?
- 37Is there any way to reduce Ink consumption?
- 38How do I replace the Ink Cartridge?
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 41I want to print using CUPS while keeping SELinux enabled. (Linux)
- 42Pre-Required Procedures (Linux)
- 43A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 44I cannot print from my computer via USB.
- 45When I scan a document using ControlCenter, the scanned file size is too big.
- 46The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 47I cannot print from my computer via network. (For Windows)
- 48I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 49Does NC-2200w work with Windows Vista?
- 50My Brother machine has no power. What can I do?