FAQs & Troubleshooting
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MFC-5840CN
281 Results
1.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
2.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
3.
When I print, the pages are smudged with ink. What should I do?
4.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
5.
I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
6.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
7.
When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
8.
Can I reduce the size of a received fax on this machine?
9.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
10.
Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
11.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
12.
I cannot use the "Modules Update" button on Web BRAdmin.
13.
I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
14.
What is Distinctive Ring and how do I program it?
15.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
16.
When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
17.
I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
18.
I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
19.
I cannot scan when using SELinux (Security-Enhanced Linux)
20.
I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
21.
When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
22.
Command List of brscan. (Linux)
23.
Delete a network scanner entry. (Linux)
24.
Uninstall the scanner driver. (Linux)
25.
Download a file from the "Downloads" section and save it to Windows 8 computer.
26.
Do I need a telephone line to send and receive faxes with my Brother machine?
27.
Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
28.
Where is the USB port on the machine? I can't find it on the back of the unit.
29.
I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
30.
What driver package format is supported by my Linux distribution?