FAQs & Troubleshooting
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321 Results
- 1Load paper in the paper tray
- 2Protect your Brother machine against unauthorised access over the network
- 3The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 4I cannot make borderless prints.
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 9I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 10I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 11Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 12What is Brother iPrint&Scan?
- 13Delete numbers stored in my Brother machine's Caller ID History.
- 14Print using only the black ink cartridge when the Color cartridges have run out.
- 15I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 16I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 17Can I confirm that the FAX was sent correctly?
- 18I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 19My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 20The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 21Pre-Required Procedures (Linux)
- 22Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 23How do I clear the message "Cannot Detect" from the display?
- 24Scan and save a document in PDF format (Scan to File)
- 25Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 26How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 27Replace Ink
- 28I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 29When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 30I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 31Delete print jobs from the print queue.
- 32Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 33Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 34Locate files scanned with ControlCenter3 (For Windows)
- 35Change the printer driver settings (Windows/macOS)
- 36When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 37When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 38Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 39Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 40I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 41Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 42Where can I get FaceFilter Studio and what can I do with this application?
- 43In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 44Forward a fax to another fax machine when my machine has a mechanical problem.
- 45How do I clear the message "Unable to ..." or "... Unable" ?
- 46When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 47Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 48I am having a problem receiving faxes.
- 49The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 50I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.