FAQs & Troubleshooting
![]() |
Popular |
320 Results
- 1Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 2Load paper in the paper tray
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 5I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 6What driver package format is supported by my Linux distribution?
- 7The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 10Protect your Brother machine against unauthorised access over the network
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14Scan and save a document in PDF format (Scan to File)
- 15Create or view a XML Paper Specification document
- 16Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 17Can third party ink be used to refill the ink cartridges?
- 18How do I load envelopes into my machine?
- 19When I make a copy the image or text is cut off.
- 20Scan a document in Mac OS X 10.7.
- 21Cannot print after a Windows 10 update (June 2020)
- 22The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 23Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 24Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 25Print a web page from iPrint&Scan when using an Android™ mobile device.
- 26I cannot make borderless prints.
- 27The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 30The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 31Where can I get FaceFilter Studio and what can I do with this application?
- 32I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 33I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 34How do I clear the message "Unable to ..." or "... Unable" ?
- 35Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 36I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 37My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39Firewall port requirements of the Scan Key Tool (Linux)
- 40Pre-Required Procedures (Linux)
- 41I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 42The print speed is very slow when I use XML Paper Specification Printer Driver.
- 43Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 44Can I use voice mail on the same line as my Brother machine?
- 45I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 46Scan a document into ScanSoft™ PaperPort™ 11SE
- 47Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 48When I print, the pages are smudged with ink. What should I do?
- 49Paper Jam
- 50Is there a way to view how much ink is remaining?