FAQs & Troubleshooting
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143 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Can I print from or scan to Android™ Smartphone?
- 3I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 4When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 5What is Distinctive Ring and how do I program it?
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8Why can't I print when an ink cartridge is empty?
- 9I can receive a fax, but cannot receive a telephone call.
- 10The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 11Can I print using only the black ink cartridge when the Color cartridges have run out?
- 12How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 13The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 14When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 15I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 16My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 17I am experiencing problems sending a fax, what can I do?
- 18My FAX/MFC will not Dial. Why?
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 20Is my Brother machine compatible with third party print servers?
- 21Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 22Can I print a report that will show a listing of faxes I sent and received?
- 23How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 24How do I know which receive mode to select?
- 25Where can I find the serial number for my unit?
- 26Is there any way to reduce Ink consumption?
- 27When trying to print from Mac OS® X the print queue is stopped.
- 28I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 29Delete print jobs from the print queue.
- 30I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 31The printer status is Offline or Paused.
- 32Functions supported in the Windows 7 built-in drivers
- 33I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 34The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 35What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 36When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 37Why are my sent faxes always received with a black vertical line down the page?
- 38Can I confirm that the FAX was sent correctly?
- 39What is the "Station ID" and how do I set it?
- 40Where is the full User's Guide? I can't find enough information in the paper manual.
- 41I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 42Vertical streaks appear in my copies.
- 43When I connect two Brother products to one PC which is using a USB and parallel cable, I can't scan via the parallel cable. Why?
- 44Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 45I cannot print from my computer via USB.
- 46When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 47Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 48I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 49Uninstall the drivers. (Mac OS X 10.5)
- 50How do I replace the Ink Cartridge?