FAQs & Troubleshooting
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143 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2How do I replace the Ink Cartridge?
- 3How to identify your Operating System (OS).
- 4The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 5I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 7Can I reduce the size of a received fax on this machine?
- 8My FAX/MFC will not Dial. Why?
- 9I'm using Macintosh®. What are the settings in the Scanner window used for?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11Change the printer driver settings (Windows/macOS)
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 13The printer status is Offline or Paused.
- 14How do I clear a Machine Error 41, ME41 from the display?
- 15When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 16When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 17What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 18Why doesn't the machine answer when receiving a call?
- 19Can I confirm that the FAX was sent correctly?
- 20I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 21When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 22I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 23I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 24Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 25I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 26Do I need a telephone line to send and receive faxes with my Brother machine?
- 27Verify if the Brother machine has a dial tone
- 28How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 29I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 30"NEAR INK EMPTY (COLOR)" is appearing on the LCD. What does it mean and how do I clear it from the LCD?
- 31I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 32I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 33How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 34Delete print jobs from the print queue.
- 35Install the built-in drivers (For Windows 8 and Windows 10)
- 36I can receive a fax, but cannot receive a telephone call.
- 37Why doesn't my Brother machine have a dial tone?
- 38I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 39Can I print using only the black ink cartridge when the Color cartridges have run out?
- 40When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 41I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 42When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 43I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 44I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 45Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 46What is Distinctive Ring and how do I program it?
- 47Where can I find the serial number for my unit?
- 48How can I improve poor print quality?
- 49How can I clear the "CHECK CARTRIDGE" error message?
- 50When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?