FAQs & Troubleshooting
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MFC-5100C
143 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
3.
I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
4.
Can I print from or scan to Android™ Smartphone?
5.
How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
6.
How do I replace the Ink Cartridge?
7.
I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
8.
Change the printer driver settings (Windows/macOS)
9.
I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
10.
My FAX/MFC will not Dial. Why?
11.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
12.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
13.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
14.
Can I reduce the size of a received fax on this machine?
15.
When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
16.
Cannot print after a Windows 10 update (June 2020)
17.
Delete print jobs from the print queue.
18.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
19.
The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
20.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
21.
Why doesn't my Brother machine have a dial tone?
22.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
23.
The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
24.
I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
25.
What is Distinctive Ring and how do I program it?
26.
Why doesn't the machine answer when receiving a call?
27.
I'm using Macintosh®. What are the settings in the Scanner window used for?
28.
I'm using Macintosh. What is the PreScan option used for?
29.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
30.
A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.