FAQs & Troubleshooting
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338 Results
- 1I cannot print using my Brother machine on a wireless network (Windows)
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3What is Brother iPrint&Scan?
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 9Can I print from or scan to Android™ Smartphone?
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 13When I print, the pages are smudged with ink. What should I do?
- 14Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 15I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 16Replace Ink
- 17How do I load envelopes into my machine?
- 18Stop my Brother machine from automatically redialing a number.
- 19Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 20I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Cannot print after a Windows 10 update (June 2020)
- 23I cannot send a fax using PC-FAX (Windows 10)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Protect your Brother machine against unauthorised access over the network
- 26Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 27Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 28Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 29Can I use AirPrint with my Brother machine?
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31Change the printer driver settings (Windows/macOS)
- 32How many times will my Brother machine automatically redial a number?
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34Scan and save a document in PDF format (Scan to File)
- 35Can I use voice mail on the same line as my Brother machine?
- 36I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 37Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 38Paper Jam
- 39How do I factory reset the network settings?
- 40I cannot print using my Brother machine on a wireless network (Mac)
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42How to identify your Operating System (OS).
- 43Delete numbers stored in my Brother machine's Caller ID History.
- 44Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 45I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 46Where can I get FaceFilter Studio and what can I do with this application?
- 47Scan a document into ScanSoft™ PaperPort™ 11SE
- 48The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 49I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 50Pre-Required Procedures (Linux)