FAQs & Troubleshooting
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184 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The machine does not print anything.
- 3I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 6Delete print jobs from the print queue.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11What driver package format is supported by my Linux distribution?
- 12Can I print from or scan to Android™ Smartphone?
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 15I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17The printer status is Offline or Paused.
- 18Replace the drum unit.
- 19Cannot print after a Windows 10 update (June 2020)
- 20Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 21Change the printer driver settings (Windows/macOS)
- 22Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23Functions supported in the Windows 7 built-in drivers
- 24The paper is skewed when it's printed.
- 25When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 26The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 27I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 28I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 29Where is the full User's Guide? I can't find enough information in the paper manual.
- 30Vertical streaks appear in my copies.
- 31Is my Brother machine compatible with third party print servers?
- 32How do I program the date and time?
- 33How do I clean the Scanner to improve the copy or fax quality?
- 34Large characters are printed incorrectly. (Linux)
- 35Open the Control Panel (For Windows)
- 36Install the built-in drivers (For Windows 8 and Windows 10)
- 37How to identify your Operating System (OS).
- 38I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 39Change or delete an existing Speed Dial number.
- 40What is the Network Shared printing?
- 41I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 42I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 43I cannot print with Windows Vista 64bit.
- 44Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 45Where can I find the serial number for my unit?
- 46When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 47I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 48I'm using Macintosh. What is the PreScan option used for?
- 49Scan using XSane or GIMP (Linux)
- 50When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)