FAQs & Troubleshooting
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185 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Pre-Required Procedures (Linux)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 6The paper is skewed when it's printed.
- 7Can I reduce the size of a received fax on this machine?
- 8Can I print from or scan to Android™ Smartphone?
- 9I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 10I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 11I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 12What driver package format is supported by my Linux distribution?
- 13The printer status is Offline or Paused.
- 14I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 17The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 18Can I confirm that the FAX was sent correctly?
- 19I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 20I'm using Macintosh®. What are the settings in the Scanner window used for?
- 21How can I clear the "PAPER JAM" error message?
- 22The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 23I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25Configure and use PC-FAX (CUPS) (Linux)
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 28Uninstall the scanner driver. (Linux)
- 29The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 30Change or delete an existing Speed Dial number.
- 31Functions supported in the Windows 7 built-in drivers
- 32I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 33I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 34When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 35I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 36I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 37When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 38My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 39When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 40I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 41Why doesn't my Brother machine have a dial tone?
- 42I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 43Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 44I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 45I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 46Send a fax using PC-FAX with LPD/LPRng (Linux)
- 47How to identify your Operating System (OS).
- 48What is the Network Shared printing?
- 49Change the printer driver settings (Windows/macOS)
- 50Is my Brother machine compatible with third party print servers?