FAQs & Troubleshooting
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186 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2How to identify your Operating System (OS).
- 3The printer status is Offline or Paused.
- 4I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6What driver package format is supported by my Linux distribution?
- 7Can I print from or scan to Android™ Smartphone?
- 8Change the printer driver settings (Windows/macOS)
- 9I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 10Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 11Configure and use the Scan Key Tool (Linux)
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13Verify if the Brother machine has a dial tone
- 14When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 15Cannot print after a Windows 10 update (June 2020)
- 16Large characters are printed incorrectly. (Linux)
- 17Print command (LPR) (Linux)
- 18How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 19I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 20I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 21Windows 10 Support Information
- 22How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 23Delete print jobs from the print queue.
- 24I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25Can I print using only the black ink cartridge when the Color cartridges have run out?
- 26When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 27The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 28The keys on the control panel do not respond.
- 29How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 30The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 31I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 32I'm using Macintosh®. What are the settings in the Scanner window used for?
- 33I'm using Macintosh. What is the PreScan option used for?
- 34The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 35When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 36Print command (cupswrapper) (Linux)
- 37I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 38Send a fax using PC-FAX with LPD/LPRng (Linux)
- 39To install the printer driver easily using a tool. (Linux)
- 40I want to print using CUPS while keeping SELinux enabled. (Linux)
- 41Pre-Required Procedures (Linux)
- 42Install the built-in drivers (For Windows 8 and Windows 10)
- 43The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 44I can receive a fax, but cannot receive a telephone call.
- 45Why doesn't my Brother machine have a dial tone?
- 46I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 47"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 48How do I program the date and time?
- 49How do I replace the Ink Cartridge?
- 50I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?