FAQs & Troubleshooting
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MFC-3420C
186 Results
1.
What driver package format is supported by my Linux distribution?
2.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
3.
When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
4.
I cannot install Brother drivers on Debian 10 or later (Linux)
5.
Can I print using only the black ink cartridge when the Color cartridges have run out?
6.
When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
7.
How do I clear the message "MFC is Busy" or "Connect Failure"?
8.
Is there any way to view how much ink is remaining?
9.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
10.
Configure and use the Scan Key Tool (Linux)
11.
Cannot print after a Windows 10 update (June 2020)
12.
The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
13.
Can I print from or scan to Android™ Smartphone?
14.
I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
15.
I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
16.
What does "NG" or "ERROR" on the Transmission Verification Report mean?
17.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
18.
I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
19.
I'm using Macintosh®. What are the settings in the Scanner window used for?
20.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
21.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
22.
I cannot install the driver when using the Driver Install Tool. (Linux)
23.
The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
24.
When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
25.
I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
26.
All print jobs are aborted and nothing is printed. (Linux)
27.
I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
28.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
29.
Change the printer driver settings (Windows/macOS)
30.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?