FAQs & Troubleshooting
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135 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3"JAM B" error appears on the LCD. What should I do?
- 4How do I replace the Feed Roller?
- 5I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7What can happen if the wrong paper is used in your machine.
- 8What is the recommended paper?
- 9I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 10Change the printer driver settings (Windows/macOS)
- 11The paper is skewed when it's printed.
- 12What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 13When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 14"JAM E" error appears on the LCD. What should I do?
- 15"JAM D" error appears on the LCD. What should I do?
- 16"JAM C" error appears on the LCD. What should I do?
- 17How do I install the CompactFlash Card?
- 18My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 22What kind of memory can I use?
- 23Can I print from DOS applications?
- 24How can I know how many pages the printer has printed?
- 25How do I install the Optional Tray Unit?
- 26How do I install additional memory?
- 27Ink smears when rubbed.
- 28Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 29The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 30What driver package format is supported by my Linux distribution?
- 31I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 32Pre-Required Procedures (Linux)
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34What is the Network Shared printing?
- 35I cannot print from my computer via USB.
- 36I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 37I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 38What is a "Generic PCL Driver"?
- 39Uninstall the drivers. (Mac OS X 10.5)
- 40"JAM A1 to A4" error appears on the LCD. What should I do?
- 41How do I install the Offset Catch Tray?
- 42What is the life of the consumables?
- 43How do I factory reset the print server?
- 44What is the printable area per page?
- 45How can I print envelopes?
- 46How can I activate/deactivate the Toner Save Mode?
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48The driver installation finished successfully but I cannot print. (Linux)
- 49I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 50Uninstall printer drivers (Linux)