FAQs & Troubleshooting
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228 Results
- 1Print a Test Page.
- 2I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 3I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6Jam Inside
- 7Jam Tray 1 or Jam Tray 2
- 8Replace Drum
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Install additional memory.
- 12I cannot print using my Brother machine on a wireless network (Windows)
- 13Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 17The print speed is slow.
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19How to identify your Operating System (OS).
- 20I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 21I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 22Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 23I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 24Is my Brother machine compatible with Windows Vista?
- 25What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 26Jam Duplex
- 27Jam Rear
- 28Jam MP Tray
- 29What kind of memory can I use?
- 30Curled or wavy
- 31What is the recommended paper?
- 32Uninstall the Brother Software and Drivers (Windows)
- 33Replace Toner
- 34I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 35Add your Brother machine with AirPrint (macOS)
- 36Cannot print after a Windows 10 update (June 2020)
- 37Uninstall printer drivers (Linux)
- 38Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 39I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Use the Network Connection Repair Tool (Windows)
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43Use the Universal Printer Driver for PCL
- 44What is Brother iPrint&Scan?
- 45Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 46Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 47Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 48I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 49Cartridge Error
- 50When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.