FAQs & Troubleshooting
Popular |
228 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3What is Brother iPrint&Scan?
- 4I cannot find some option in the Printing preferences. (For Windows)
- 5Replace Toner
- 6Replace Laser
- 7Cannot print after a Windows 10 update (June 2020)
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 10The printer status is Offline or Paused.
- 11Print a Test Page.
- 12The print speed is slow.
- 13Manual Feed
- 14Drum End Soon
- 15What kind of memory can I use?
- 16The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 17Jam Tray 1 or Jam Tray 2
- 18I cannot print using my Brother machine on a wireless network (Windows)
- 19I cannot print using my Brother machine on a wireless network (Mac)
- 20Enable the Brother machine's network interface.
- 21Print Unable or Print Unable XX
- 22Cartridge Error
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 24No Paper
- 25Drum Error (Drum!)
- 26I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 27Wireless setup is requesting a WPS PIN to complete the setup
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 30Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 31Replace PF Kit xx
- 32Print both sides of paper or a booklet automatically
- 33Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 34Curled
- 35Jam Duplex
- 36Jam Rear
- 37Jam MP Tray
- 38When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 39Install the built-in drivers (For Windows 8 and Windows 10)
- 40Printing/ Scanning with a mobile device
- 41I cannot print from my computer via USB.
- 42Clean the paper pick-up roller.
- 43When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 44Adjust the Brother machine's Sleep Time setting
- 45Print on both sides of the paper (2-sided/duplex Printing).
- 46I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 47My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 48I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 49A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 50Protect your Brother machine against unauthorised access over the network