FAQs & Troubleshooting
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139 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4I cannot print from my computer via network. (For Macintosh)
- 5I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7Functions supported in the Windows 7 built-in drivers
- 8The paper is skewed when it's printed.
- 9Does NC-2200w work with Windows Vista?
- 10Can I print using the IPP protocol on Windows XP?
- 11How do I disable the APIPA protocol?
- 12Install the built-in drivers (For Windows 8 and Windows 10)
- 13Cannot print after a Windows 10 update (June 2020)
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15Can I print from or scan to Android™ Smartphone?
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 18What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 19All the lights are flashing together. Red Status and amber Paper, Toner, Drum lights are all flashing.
- 20I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 21The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 22What is a "Generic PCL Driver"?
- 23Printouts have a curl or wave.
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25Can I print from DOS applications?
- 26What can happen if the wrong paper is used in your machine.
- 27What are the expected yields of the consumables?
- 28What is the printable area per page?
- 29How do I change the print server password?
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31I cannot print from my computer via USB.
- 32I cannot print from my computer via network. (For Windows)
- 33I updated the Web BRAdmin and cannot enable the logging function.
- 34I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 35Why does the Drum LED blink ?
- 36The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 37I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 38I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 39To install the printer driver easily using a tool. (Linux)
- 40Windows 10 Support Information
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Delete print jobs from the print queue.
- 43Open the Control Panel (For Windows)
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45What is the difference between the toner cartridge and the drum unit?
- 46What is the Network Shared printing?
- 47Change the printer driver settings (Windows/macOS)
- 48Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 49In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 50I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.