FAQs & Troubleshooting
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HL-5170DN
139 Results
1.
The printer status is Offline or Paused.
2.
Can I print from and scan to iPhone, iPod touch and iPad?
3.
Printouts (envelopes) have creases.
4.
Can I print from DOS applications?
5.
Can I use non-Brother or third party supplies with the Brother machine?
6.
What is the recommended paper?
7.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
8.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
9.
Change the printer driver settings (Windows/macOS)
10.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
11.
What is the BRAdmin Professional software used for?
12.
What driver package format is supported by my Linux distribution?
13.
I cannot save a file downloaded from the Brother support website (For Windows)
14.
Download a file from the "Downloads" section and save it to Windows 8 computer.
15.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
16.
The paper is skewed when it's printed.
17.
I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
18.
What kind of paper can I use?
19.
What is UPnP and SSDP?
20.
How do I factory reset the print server?
21.
My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
22.
Where can I get the drivers and utilities that work with Mac OS X 10.6?
23.
I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
24.
Replace the toner cartridge.
25.
I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
26.
I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
27.
Delete print jobs from the print queue.
28.
I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
29.
When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
30.
Functions supported in the Windows 7 built-in drivers