FAQs & Troubleshooting
![]() |
Popular |
170 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Functions supported in the Windows 7 built-in drivers
- 3I've used the Java RPC software to change settings on my printer. Is there any way I can save the settings of one printer and send those settings to other printers?
- 4What is the printable area per page?
- 5The printer status is Offline or Paused.
- 6How do I perform a factory reset?
- 7The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Change the printer driver settings (Windows/macOS)
- 10Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 12What can happen if the wrong paper is used in your machine.
- 13I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 14I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15Does NC-2200w work with Windows Vista?
- 16I have a Brother HL-5000 series printer. To maintain the best overall quality, are there any parts I should maintain?
- 17How to Wake-up the printer.
- 18I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 19What kind of paper can I use?
- 20I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 21Printouts (envelopes) have creases.
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 24When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 25How do I factory reset the print server?
- 26What is the recommended paper?
- 27The printed letters are slanted, positioned incorrectly.
- 28Windows 10 Support Information
- 29The headers or footers appear when I view my document on the screen but do not show up when I print it.
- 30I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 31The image is ghosted.
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33When printing with monochrome laser printer, the print position shifts. (Linux)
- 34Open the Control Panel (For Windows)
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36I cannot print from my computer via USB.
- 37None of the LEDs illuminate.
- 38What is Status Monitor and how can I turn it on?
- 39What kind of USB cable can I use?
- 40When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 41In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 42What kind of memory can I use?
- 43Can I print from DOS applications?
- 44Can I print using the IPP protocol on Windows XP?
- 45When trying to print from Mac OS® X the print queue is stopped.
- 46When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 47When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 48I want to change the paper tray and paper size settings. How do I change these things?
- 49How do I change the print server password?
- 50My Antivirus Software gives a warning message during the installation of Web BRAdmin.