FAQs & Troubleshooting
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144 Results
- 1The printer status is Offline or Paused.
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 4"JAM D" error appears on the LCD. What should I do?
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6Does the optional lower tray unit handle legal size paper?
- 7I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10How to identify your Operating System (OS).
- 11I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 12How do I perform a factory reset?
- 13Can I print from DOS applications?
- 14"JAM C" error appears on the LCD. What should I do?
- 15What is the life of the consumables?
- 16How do I install additional memory?
- 17Printouts have wrinkles or creases.
- 18"JAM B" error appears on the LCD. What should I do?
- 19What is the printable area per page?
- 20What is the recommended paper?
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 23Printouts are faint.
- 24Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Delete print jobs from the print queue.
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28The paper is skewed when it's printed.
- 29The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 30How do I install the optional Duplex Unit?
- 31"JAM E" error appears on the LCD. What should I do?
- 32What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 33I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 34I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 35Install the built-in drivers (For Windows 8 and Windows 10)
- 36I cannot print from my computer via USB.
- 37Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 38How do I clear paper jams?
- 39Nothing is printed on the page or some colors are missing.
- 40Paper size settings are unavailable when I print from OpenOffice (Linux)
- 41Pre-Required Procedures (Linux)
- 42Can I print from or scan to Android™ Smartphone?
- 43Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 44When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 45Why does my Brother machine make a clunking noise when powered on or printing?
- 46Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 47I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 48I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 49How can I know how many pages the printer has printed?
- 50The downloaded driver's name is different from my machine's name. (Linux)