FAQs & Troubleshooting
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144 Results
- 1The printer status is Offline or Paused.
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3"JAM D" error appears on the LCD. What should I do?
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Does the optional lower tray unit handle legal size paper?
- 7"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 8I cannot print from my computer via USB.
- 9I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 10What is the recommended paper?
- 11How do I install additional memory?
- 12Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 13Cannot print after a Windows 10 update (June 2020)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15Delete print jobs from the print queue.
- 16What kind of paper can I use?
- 17"JAM B" error appears on the LCD. What should I do?
- 18I cannot print from my computer via network. (For Windows)
- 19I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21What driver package format is supported by my Linux distribution?
- 22When I print images, the quality is not good (Linux)
- 23I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25Install the built-in drivers (For Windows 8 and Windows 10)
- 26How to identify your Operating System (OS).
- 27I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 28I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 29The paper is skewed when it's printed.
- 30Why does my Brother machine make a clunking noise when powered on or printing?
- 31How do I install the optional Duplex Unit?
- 32What kind of memory can I use?
- 33The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35Can I print from DOS applications?
- 36I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 37What can happen if the wrong paper is used in your machine.
- 38How do I factory reset the print server?
- 39I cannot install the driver when using the Driver Install Tool. (Linux)
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41Open the Control Panel (For Windows)
- 42What is the Network Shared printing?
- 43Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 44I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 45Change the language displayed on my Brother machine's LCD.
- 46Paper size settings are unavailable when I print from OpenOffice (Linux)
- 47The downloaded driver's name is different from my machine's name. (Linux)
- 48I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 49The driver installation finished successfully but I cannot print. (Linux)
- 50All print jobs are aborted and nothing is printed. (Linux)