FAQs & Troubleshooting
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- 1The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 2The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 3Can I print from or scan to Android™ Smartphone?
- 4When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 5How to identify your Operating System (OS).
- 6What is the recommended paper?
- 7The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9Does NC-2200w work with Windows Vista?
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 11Delete print jobs from the print queue.
- 12I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 13The printer status is Offline or Paused.
- 14In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 15How can I change the printer settings?
- 16How do I cancel print jobs using the printer control panel?
- 17The printed letters are slanted, positioned incorrectly.
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20What driver package format is supported by my Linux distribution?
- 21Cannot print after a Windows 10 update (June 2020)
- 22Paper size settings are unavailable when I print from OpenOffice (Linux)
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24The paper is skewed when it's printed.
- 25My Brother machine misfeeds paper.
- 26Printouts have wrinkles or creases.
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28What printer driver emulation can be used with the HL-2040/2045 ? Can the HL-2040/2045 be used with a DOS application?
- 29I cannot update the firmware.
- 30White spots on black text and graphics or black spots appear at 75 mm (3.0 in.) intervals.
- 31What do the LED indications mean?
- 32My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 33Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35What is the Network Shared printing?
- 36I cannot print from my computer via USB.
- 37How can I print the pages in reverse page order in Windows?
- 38When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 39The lights in my room flicker when the printer is warming up. I get a short electric surge when the printer is warming up to print the first page. The lights in my office or work flicker or dim when using the printer.
- 40The printer prints unexpectedly or it prints garbage.
- 41The printer does not feed paper from the manual feed slot.
- 42Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 43When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 44Printouts have toner specks.
- 45Printouts have a curl or wave.
- 46White lines appear across the page.
- 47How can I clean the corona wire of the drum unit?
- 48Printouts are faint.
- 49When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 50What are the expected yields of the consumables?