FAQs & Troubleshooting
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65 Results
- 1The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 2What is Brother iPrint&Scan?
- 3Document Jam
- 4Load a Plastic Card
- 5Scanning and Other Problems
- 6Use the Output Guide
- 7Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 8How to identify your Operating System (OS).
- 9When I set the Document Size setting to "Auto", the scanned image is missing, or areas are missing in the scanned data.
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11Load Documents
- 12Your Scanner Cannot Be Detected on the Network During Installation
- 13Load Non-standard Size Document
- 14Load Standard Size Document
- 15What driver package format is supported by my Linux distribution?
- 16(Video) Calibrate Your Brother Machine
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18I do not have or lost the black and white calibration sheet.
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20(Video) Clean the Scanner and Rollers
- 21Where can I download Brother iPrint&Scan application for Mac?
- 22What is Remote Setup?
- 23If You Cannot Complete the Wireless Network Setup Configuration
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Reset Your Brother Machine
- 26Uninstall the drivers. (macOS 10.14 - macOS 12)
- 27Acceptable Documents
- 28Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 29The scanning speed is slow when scanning from my machine. (Windows)
- 30What is the default password for my Brother machine?
- 31Access Web Based Management
- 32Check the firmware version.
- 33Uninstall the drivers. (macOS 13 or greater)
- 34Uninstall the Brother Software and Drivers (Windows)
- 35I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 36Configure the Scan to Email Feature (Linux)
- 37Uninstall Scan-key-tool. (Linux)
- 38Update the Driver or Firmware for your Brother machine
- 39Check the Serial Number
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41Delete a network scanner entry. (Linux)
- 42Important points for specifying the scan area (Linux)
- 43Install your Brother machine's software from Full Driver Package. (Windows)
- 44Your Brother Machine Cannot Scan over the Network
- 45Set Up the Brother Machine Using Remote Setup (Windows)
- 46Clean the Scanner and Rollers
- 47Scan a document longer than 37.5 cm (14.76 inches).
- 48Open the Control Panel (For Windows)
- 49Calibrate Your Brother Machine
- 50Error and Maintenance Indications