FAQs & Troubleshooting
![]() |
Popular |

DS-940DW
66 Results
1.
The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
2.
Load Documents
3.
Scanning and Other Problems
4.
Load Standard Size Document
5.
Load a Plastic Card
6.
Document Jam
7.
(Video) Calibrate Your Brother Machine
8.
When I set the Document Size setting to "Auto", the scanned image is missing, or areas are missing in the scanned data.
9.
Use the Output Guide
10.
Load Non-standard Size Document
11.
(Video) Clean the Scanner and Rollers
12.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
13.
What is Brother iPrint&Scan?
14.
I do not have or lost the black and white calibration sheet.
15.
Error and Maintenance Indications
16.
Update the Driver or Firmware for your Brother machine
17.
Acceptable Documents
18.
What driver package format is supported by my Linux distribution?
19.
What is Remote Setup?
20.
Your Scanner Cannot Be Detected on the Network During Installation
21.
Set Up the Brother Machine Using Remote Setup (Windows)
22.
How to identify your Operating System (OS).
23.
If You Cannot Complete the Wireless Network Setup Configuration
24.
Calibrate Your Brother Machine
25.
What is Power PDF?
26.
Access Web Based Management
27.
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
28.
Reset Your Brother Machine
29.
Check the IP Address of Network Devices
30.
Check the Serial Number