FAQs & Troubleshooting
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143 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1What is the default password for my Brother machine?
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4(Video) Set up your Brother machine
- 5How to identify your Operating System (OS).
- 6Cartridge Error
- 7Document Jam
- 8(Video) Paper is Jammed in the Back of the Machine
- 9Control Printer Driver settings (only available for Windows)
- 10(Video) Paper is Jammed in the Output Paper Tray
- 11Install the Brother Mobile Connect application (for mobile device)
- 12What is Toner Continue Mode?
- 13(Video) Paper is Jammed in the Paper Tray
- 14Can I use non-Brother or third party supplies with the Brother machine?
- 15Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 16When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 17What driver package format is supported by my Linux distribution?
- 18(Video) Remove Small Scraps of Paper Jammed in the ADF
- 19(Video) Document is Jammed under the Document Cover
- 20Cannot Detect
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 22What is the default password for my BRAdmin or Web Based Management?
- 23The scanning speed is slow when scanning from my machine. (Windows)
- 24How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 25Set up your Brother machine on a wireless network (Windows/macOS)
- 26Poor fixing
- 27I cannot connect my machine to a Windows 11 computer via USB.
- 28I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 29Where can I download Brother iPrint&Scan application for Mac?
- 302-sided Disable or 2-sided Disabled
- 31Size Error DX or Size Error 2-sided
- 32(Video) Paper is Jammed inside the Machine
- 33What is the recommended paper?
- 34I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 35Change the brscan5 scan settings using XSane (Linux)
- 36Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 37Update the Driver or Firmware for your Brother machine
- 38My Brother machine could not be found over the network when I installed drivers on my computer.
- 39(Video) Load an Envelope (Manual Feed Slot)
- 40Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 41The printer status is Offline or Paused.
- 42Uninstall the Brother Software and Drivers (Windows)
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44Can I send a print job to multiple machine email addresses using Email Print?
- 45The downloaded driver's name is different from my machine's name. (Linux)
- 46Large characters are printed incorrectly. (Linux)
- 47Wireless setup is requesting a WPS PIN to complete the setup
- 48Delete a network scanner entry. (Linux)
- 49I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 50I cannot print using my Brother machine on a wired network (Windows/macOS)