FAQs & Troubleshooting
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142 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4(Video) Paper is Jammed inside the Machine
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6(Video) Paper is Jammed in the Back of the Machine
- 7Install the Brother Mobile Connect application (for mobile device)
- 8(Video) Set up your Brother machine
- 9What is the default password for my BRAdmin or Web Based Management?
- 10The printer status is Offline or Paused.
- 11What is the default password for my Brother machine?
- 12(Video) Paper is Jammed in the Paper Tray
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14(Video) Load an Envelope (Manual Feed Slot)
- 15The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 16I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 17(Video) Document is Jammed under the Document Cover
- 182-sided Disable or 2-sided Disabled
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20(Video) Paper is Jammed in the Output Paper Tray
- 21Discover the MAC address of the Brother network card
- 22Cannot Print ##
- 23The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 24I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 25I cannot print using my Brother machine on a wired network (Windows/macOS)
- 26Enable the Brother machine's network interface.
- 27What driver package format is supported by my Linux distribution?
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 29Document Jam
- 30I cannot print full-page photos or images using Email Print.
- 31(Video) Document is Jammed in the Top of the ADF Unit
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34How to identify your Operating System (OS).
- 35Lines across the page
- 36Can I use non-Brother or third party supplies with the Brother machine?
- 37What is the recommended paper?
- 38When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 39I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 40Wireless setup is requesting a WPS PIN to complete the setup
- 41I cannot print on a wireless (Wi-Fi) network (Windows)
- 42I cannot print on a wireless (Wi-Fi) network (Mac)
- 43After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 44(Video) Remove Small Scraps of Paper Jammed in the ADF
- 45Protect your Brother machine against unauthorised access over the network
- 46What is Toner Continue Mode?
- 47Change the printer driver settings (Windows)
- 48Toner Low or Prepare New Toner Cartridge
- 49Drum !
- 50Toner specks