FAQs & Troubleshooting
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263 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 4When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 7Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 8Load paper in the paper tray
- 9How do I clear the message "Cannot Detect" from the display?
- 10What driver package format is supported by my Linux distribution?
- 11Replace Ink
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Which E-mail packages are compatible with ControlCenter3?
- 15Cannot print after a Windows 10 update (June 2020)
- 16Wireless setup is requesting a WPS PIN to complete the setup
- 17Can I use AirPrint with my Brother machine?
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23The printer status is Offline or Paused.
- 24Ink Low
- 25Paper Jam
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 28I cannot make borderless prints.
- 29Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 30I cannot remove red-eye.
- 31When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 32Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35My machine does regular cleaning cycles in the night. How can I correct this?
- 36Print using only the black ink cartridge when the Color cartridges have run out.
- 37I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38I cannot print using my Brother machine on a wireless network (Windows)
- 39What is Brother iPrint&Scan?
- 40Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 41I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 42The edge of glossy paper is smudged.
- 43Change the printer driver settings (Windows/macOS)
- 44I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 45I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 46What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 47Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 48The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 49Configure and use the Scan Key Tool (Linux)
- 50I get a TS error when trying to print on a wireless network.