FAQs & Troubleshooting
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183 Results
- 1Paper Jam
- 2Cannot Detect
- 3Unable to Print XX
- 4How to identify your Operating System (OS).
- 5Replace Ink
- 6Unable to Print 3X
- 7Unable to Scan AX
- 8No Paper Fed
- 9Improve poor print quality.
- 10Unable to Print 5X
- 11Cover is Open
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13"Offline" appears on the Status Monitor.
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 15Load paper in the paper tray
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17I still receive the error message "Paper Jam" after I removed the jammed paper.
- 18Print using only the black ink cartridge when the Color cartridges have run out.
- 19Cannot Detect Ink Volume
- 20I cannot print from my computer via USB.
- 21One or more of my colors are not printing (blank).
- 22What is the recommended paper?
- 23The printer status is Offline or Paused.
- 24Ink Low
- 25Open the Control Panel (For Windows)
- 26Change the printer driver settings (Windows/macOS)
- 27Delete print jobs from the print queue.
- 28Unable to Print 7X
- 29Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 30Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 31Where is the USB port on the machine?
- 32I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 33The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 34Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 35I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 36Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 37Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh)
- 38Ink Absorber Full
- 39Low Temperature
- 40The edge of glossy paper is smudged.
- 41When I print photos, the color quality is not good.
- 42When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 43Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 44I'm using Macintosh. What is the PreScan option used for?
- 45I cannot make borderless prints.
- 46Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 47I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 48What driver package format is supported by my Linux distribution?
- 49Wrong Ink Color
- 50Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)