FAQs & Troubleshooting
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183 Results
- 1Paper Jam
- 2I still receive the error message "Paper Jam" after I removed the jammed paper.
- 3Load paper in the paper tray
- 4Unable to Scan AX
- 5Improve poor print quality.
- 6How to identify your Operating System (OS).
- 7"Offline" appears on the Status Monitor.
- 8Cannot Detect
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10Cover is Open
- 11Replace Ink
- 12No Paper Fed
- 13Unable to Print XX
- 14Unable to Print 5X
- 15Unable to Print 3X
- 16Ink Low
- 17One or more of my colors are not printing (blank).
- 18Install Starter Ink
- 19Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 20Unable to Print 7X
- 21Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 22Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24The scanner cover support has come off. (With Video Instructions)
- 25Cannot Detect Ink Volume
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Ink Absorber Full
- 28Low Temperature
- 29Wrong Paper Size
- 30Where is the USB port on the machine?
- 31What is the recommended paper?
- 32Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 33I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 34The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 35Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 36I cannot print from my computer via USB.
- 37Scan multiple pages into one file instead of each scan being saved as a separate file.
- 38Wrong Ink Color
- 39High Temperature
- 40The printer status is Offline or Paused.
- 41Load envelopes
- 42When I print photos, the color quality is not good.
- 43No Ink Cartridge
- 44Change the printer driver settings (Windows/macOS)
- 45Is my Brother machine compatible with Windows Vista?
- 46Can third party ink be used to refill the ink cartridges?
- 47I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 48Scan and save a document in PDF format for Macintosh (Scan to File)
- 49What driver package format is supported by my Linux distribution?
- 50Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)