FAQs & Troubleshooting
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DCP-J100
183 Results
1.
Paper Jam
2.
Load paper in the paper tray
3.
Cannot Detect
4.
Replace Ink
5.
Unable to Scan AX
6.
Unable to Print 5X
7.
Improve poor print quality.
8.
Unable to Print XX
9.
Unable to Print 3X
10.
Ink Low
11.
Cover is Open
12.
I still receive the error message "Paper Jam" after I removed the jammed paper.
13.
One or more of my colors are not printing (blank).
14.
Print using only the black ink cartridge when the Color cartridges have run out.
15.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
16.
"Offline" appears on the Status Monitor.
17.
How to identify your Operating System (OS).
18.
The scanner cover support has come off. (With Video Instructions)
19.
No Paper Fed
20.
I cannot save a file downloaded from the Brother support website (For Windows)
21.
What is the recommended paper?
22.
Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
23.
I cannot print from my computer via USB.
24.
Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
25.
The printer status is Offline or Paused.
26.
Print on both sides of the page? (Manual 2-sided/Duplex Printing)
27.
Load envelopes
28.
Change the printer driver settings (Windows/macOS)
29.
Where is the USB port on the machine?
30.
I cannot find some option in the Printing preferences. (For Windows)