FAQs & Troubleshooting
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- 1One or more of my colors are not printing (blank). What can I do?
- 2Scan multiple pages into one file instead of each scan being saved as a separate file.
- 3Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 4The LCD displays an error code (number). What does it mean?
- 5How can I print, fax, copy and scan using A3/Ledger size paper?
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Load paper in the paper tray
- 10I still receive the error message "Paper Jam" after I removed the jammed paper.
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13How do I clear the message "Unable to..." or "... Unable" ?
- 14What driver package format is supported by my Linux distribution?
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16What is Brother iPrint&Scan?
- 17The printer status is Offline or Paused.
- 18Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 19Replace Ink
- 20How to identify your Operating System (OS).
- 21When I print images, the quality is not good (Linux)
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24Print using only the black ink cartridge when the Color cartridges have run out.
- 25Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 26I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 27How do I load envelopes into my machine?
- 28I installed scan-key-tool, but it does not work. (Linux)
- 29The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 30Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 31Can I use AirPrint with my Brother machine?
- 32Discover the MAC address of the Brother network card
- 33The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 34Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 35When I print, the pages are smudged with ink. What should I do?
- 36What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38How do I factory reset the network settings?
- 39I'm using Macintosh. What is the PreScan option used for?
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 42Configure scan settings without administrator privileges (Linux)
- 43I cannot print using my Brother machine on a wireless network (Mac)
- 44Protect your Brother machine against unauthorised access over the network
- 45Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 46Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 47Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 48Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 49Scan and save a document in PDF format (Scan to File)
- 50When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.