FAQs & Troubleshooting
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289 Results
- 1How do I know which side up my photo paper should be in the tray?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 4Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 5Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 6The printer status is Offline or Paused.
- 7Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 8I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 9I cannot print using my Brother machine on a wireless network (Mac)
- 10The edge of glossy paper is smudged.
- 11Replace Ink
- 12I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 13Uninstall printer drivers (Linux)
- 14I cannot print using my Brother machine on a wireless network (Windows)
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19What is Brother iPrint&Scan?
- 20I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 23Can I print from or scan to Android™ Smartphone?
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 26Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 27When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 28When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 29I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 30I cannot install the driver when using the Driver Install Tool. (Linux)
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 33I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 34I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 35I am unable to print from a client PC to a printer on a print server. (Linux)
- 36A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 37Windows 7 Support Information
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39The print speed is very slow when I use XML Paper Specification Printer Driver.
- 40I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 41How do I load envelopes into my machine?
- 42Cannot print after a Windows 10 update (June 2020)
- 43I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 44I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 45When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 46I installed scan-key-tool, but it does not work. (Linux)
- 47Uninstall Scan-key-tool. (Linux)
- 48How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 49Pre-Required Procedures (Linux)
- 50Windows 10 Support Information