FAQs & Troubleshooting
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288 Results
- 1The printer status is Offline or Paused.
- 2How do I know which side up my photo paper should be in the tray?
- 3Replace Ink
- 4What is Brother iPrint&Scan?
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6I cannot print using my Brother machine on a wireless network (Windows)
- 7I cannot print using my Brother machine on a wireless network (Mac)
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 10Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 13Paper Jam
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 16I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 17Change the printer driver settings (Windows/macOS)
- 18Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 19How do I factory reset the network settings?
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Scan and save a document in PDF format (Scan to File)
- 22How do I load envelopes into my machine?
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26Can I print from or scan to Android™ Smartphone?
- 27When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 28When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 29I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 30Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 31ControlCenter3 displays a blank screen at startup (Windows)
- 32Scan from the Brother iPrint&Scan application using Windows Phone.
- 33Delete print jobs from the print queue.
- 34Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 35Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 36Open the "Scanners and Cameras" and Properties.
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 39I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 40Print using only the black ink cartridge when the Color cartridges have run out.
- 41I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 42I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 43One or more of my colors are not printing (blank). What can I do?
- 44Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 45Print the Network Configuration List
- 46"Offline" appears on the Status Monitor.
- 47When I scan a document using ControlCenter, the scanned file size is too big.
- 48I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 49I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 50I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)