FAQs & Troubleshooting
Popular |
214 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Paper Jam
- 3How do I load envelopes into my machine?
- 4Scan and save a document in PDF format (Scan to File)
- 5Replace Ink
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11Is my Brother machine compatible with Windows Vista?
- 12Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 13I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 16I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18"Offline" appears on the Status Monitor.
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 23How do I know which side up my photo paper should be in the tray?
- 24I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 25Print using only the black ink cartridge when the Color cartridges have run out.
- 26Which E-mail packages are compatible with ControlCenter3?
- 27Configure the Scan to Email Feature (Linux)
- 28I cannot make borderless prints.
- 29When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 34I still receive the error message "Paper Jam" after I removed the jammed paper.
- 35Can I use AirPrint with my Brother machine?
- 36How to identify your Operating System (OS).
- 37Locate files scanned with ControlCenter2 (For Macintosh)
- 38Locate files scanned with ControlCenter3 (For Windows)
- 39The printer status is Offline or Paused.
- 40The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 41I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 42Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 43How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 44Scan a document from the Windows Vista Photo Gallery
- 45When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 46One or more of my colors are not printing (blank). What can I do?
- 47Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 48When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 49Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 50Uninstall the drivers. (Mac OS X 10.6 - macOS 12)