FAQs & Troubleshooting
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105 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Easy Scan to E-mail
- 3"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 4Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 5Configuring frequently-used scan settings on your computer.
- 6Can I print from or scan to Android™ Smartphone?
- 7Document Jam/ Too Long
- 8What is Brother iPrint&Scan?
- 9Paper suitable for scanning
- 10The LCD displays an error code when I use Web icon (Brother Web Connect).
- 11Cover is Open
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Changing scan settings in ControlCenter.
- 14What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19Multifeed
- 20I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 24Unusable Device
- 25Reset the network settings to the factory default.
- 26Delete a network scanner entry. (Linux)
- 27Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 28I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 29Install PaperPort™ 12SE onto Windows 10.
- 30How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 31When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 32Replace Roller
- 33Replace Pad
- 34On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 35A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 36I cannot connect my machine to the wireless network.
- 37Duplex (two-sided) scan
- 38Replace Parts
- 39What is WPA-PSK/ WPA2-PSK, TKIP and AES?
- 40Configure the Scan to Email Feature (Linux)
- 41What driver package format is supported by my Linux distribution?
- 42"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 43I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 44Install Presto!® BizCard® onto Windows 10.
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 47Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 48Open the Control Panel (For Windows)
- 49The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 50How to identify your Operating System (OS).