FAQs & Troubleshooting
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391 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Paper Jam
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Protect your Brother machine against unauthorised access over the network
- 6A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 7What is Brother iPrint&Scan?
- 8I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 9The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 10Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 11My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 12What driver package format is supported by my Linux distribution?
- 13How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 14Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 15I cannot print using my Brother machine on a wireless network (Mac)
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17Delete print jobs from the print queue.
- 18How to identify your Operating System (OS).
- 19Discover the MAC address of the Brother network card
- 20I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Enable the Brother machine's network interface.
- 23Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 26Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 27Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 28I cannot make borderless prints.
- 29I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 30Load A3 or ledger paper and program my Brother machine to print on it.
- 31Print the WLAN report
- 32Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 33Change the number of times my Brother machine rings before it answers.
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35Printer Locked
- 36Ink Low
- 37When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 38I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 39Can I transfer faxes to the PC when my machine has a mechanical problem?
- 40Forward a fax to another fax machine when my machine has a mechanical problem.
- 41When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 42I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 43The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 44Can I print from and scan to iPhone, iPod touch and iPad?
- 45I cannot scan via USB. (Mac OS X)
- 46I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 47I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 48I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 49Configure the Scan to Email Feature (Linux)
- 50Scan using XSane or GIMP (Linux)