FAQs & Troubleshooting
![]() |
Popular |
378 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Paper Jam (With Video Instructions)
- 6The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7Use voice mail on the same line as my Brother machine.
- 8Configure and use the Scan to Network feature (For Windows)
- 9Ink Absorber Full
- 10I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 11I'm using Macintosh. What is the PreScan option used for?
- 12I cannot find some option in the Printing preferences. (For Windows)
- 13Cannot Detect Ink Volume
- 14The edge of glossy paper is smudged.
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 17Change the number of times my Brother machine rings before it answers.
- 18Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 19Printer Locked
- 20No Paper Fed
- 21Improve poor print quality.
- 22Load paper in the paper tray.
- 23Add your Brother machine with AirPrint (macOS)
- 24I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27Delete print jobs from the print queue.
- 28One line (banding) appears at the end of the printed/ copied documents.
- 29A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 30The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 31Delete numbers stored in my Brother machine's Caller ID History.
- 32Cannot Detect
- 33Restrict access to certain operations on my Brother machine.
- 34Configure the printer driver to get correctly-ordered printouts.
- 35Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 36When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 37When I print, the pages are smudged with ink.
- 38Reduce the size of a received fax to fit the size of the paper in the Brother machine.
- 39When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 40I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 41The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 42How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 43Wireless setup is requesting a WPS PIN to complete the setup
- 44I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 45I cannot print using my Brother machine on a wireless network (Windows)
- 46I cannot print using my Brother machine on a wireless network (Mac)
- 47Install BookScan & Whiteboard Suite onto Windows 10.
- 48Printout is misaligned when using glossy papers or postcards.
- 49I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 50Configure and use the Scan to FTP feature