FAQs & Troubleshooting
![]() |
Popular |
278 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 3Change the printer driver settings (Windows/macOS)
- 4When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 5Does NC-2200w work with Windows Vista?
- 6Printing on thick paper or transparencies.
- 7My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 8How to identify your Operating System (OS).
- 9Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 10When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 11When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14What driver package format is supported by my Linux distribution?
- 15Can I print from or scan to Android™ Smartphone?
- 16The printer status is Offline or Paused.
- 17How do I load legal size paper in the paper tray?
- 18I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 19How do I clean white or black spots on printed documents?
- 20How can I improve poor print quality ?
- 21I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 22My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 23I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 24I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 25How can I change the print resolution?
- 26"Paper Jam Tray" error appears on the LCD. What should I do?
- 27When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 28I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 29When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 30Pre-Required Procedures (Linux)
- 31Delete print jobs from the print queue.
- 32I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 35Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 36I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 37I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 38When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 39I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 40How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 41When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 42When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 43The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 44My FAX/MFC will not Dial. Why?
- 45What can happen if the wrong paper is used in your machine.
- 46I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 47How do I know the current network configuration?
- 48Uninstall Scan-key-tool. (Linux)
- 49The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 50How do I clear the message "MFC is Busy" or "Connect Failure"?