FAQs & Troubleshooting
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276 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How can I improve poor print quality ?
- 3How do I load legal size paper in the paper tray?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5The printer status is Offline or Paused.
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 10The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 11How do I factory reset the print server?
- 12I'm using Macintosh. What is the PreScan option used for?
- 13How do I know the current network configuration?
- 14Pre-Required Procedures (Linux)
- 15Can I print from or scan to Android™ Smartphone?
- 16When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 17Scan and save a document in PDF format (Scan to File)
- 18I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 19How do I clean white or black spots on printed documents?
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 22I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 23I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 24"Paper Jam Rear" error appears on the LCD. What should I do?
- 25I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 26I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 27Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29Configure and use the Scan Key Tool (Linux)
- 30What driver package format is supported by my Linux distribution?
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 33I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 34I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 37I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 38I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 39When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 40Does NC-2200w work with Windows Vista?
- 41Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 42I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 43I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 44What are the recommended specifications for the paper I should use on my product?
- 45"Paper Jam Tray" error appears on the LCD. What should I do?
- 46I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 47When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 48When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 49Why doesn't the machine answer when receiving a call?
- 50What does "COMM.ERROR" on the LCD display mean?