FAQs & Troubleshooting
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303 Results
- 1Clear the paper jam or printer jam.
- 2When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 3Scan and save a document in PDF format (Scan to File)
- 4I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 5I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 6I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 7When I print, the pages are smudged with ink. What should I do?
- 8I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10Delete print jobs from the print queue.
- 11I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 12How do I clear Machine Error 46?
- 13What kind of Media Adapter can I use?
- 14What is Distinctive Ring and how do I program it?
- 15I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 16Cannot print after a Windows 10 update (June 2020)
- 17The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 18I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 21I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 22Uninstall printer drivers (Linux)
- 23I cannot print using my Brother machine on a wireless network (Windows)
- 24The printer status is Offline or Paused.
- 25Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 26I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 27I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 28How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 29I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 30Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 31I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 32I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 33When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 34How do I clear the message "MFC is Busy" or "Connect Failure"?
- 35I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 36I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 37The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 38The driver installation finished successfully but I cannot print. (Linux)
- 39Important points for specifying the scan area (Linux)
- 40Uninstall Scan-key-tool. (Linux)
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Discover the MAC address of the Brother network card
- 43Change the printer driver settings (Windows/macOS)
- 44Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 45Can I print using only the black ink cartridge when the Color cartridges have run out?
- 46Scan a document from the Windows Vista Photo Gallery
- 47PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 48Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 49When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 50I have changed the NetBIOS name of the print/scan server, but the name does not change. Why?