FAQs & Troubleshooting
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281 Results
- 1How do I adjust the number of times my Brother machine rings before it answers?
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 3Download a file from the "Downloads" section and save it to Windows 8 computer.
- 4Can I print using only the black ink cartridge when the Color cartridges have run out?
- 5Can I print from or scan to Android™ Smartphone?
- 6The printer status is Offline or Paused.
- 7I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 8I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 9I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 10Configure and use PC-FAX (CUPS) (Linux)
- 11Configure and use the Scan Key Tool (Linux)
- 12Cannot print after a Windows 10 update (June 2020)
- 13The downloaded driver's name is different from my machine's name. (Linux)
- 14The driver installation finished successfully but I cannot print. (Linux)
- 15Windows 10 Support Information
- 16The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 17How to identify your Operating System (OS).
- 18The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 19I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 20I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 22When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 23I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 24I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 25I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 26When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 27When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 28What is Distinctive Ring and how do I program it?
- 29How do I program the date and time?
- 30What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 31Why doesn't the machine answer when receiving a call?
- 32When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 33I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 34I'm using Macintosh®. What are the settings in the Scanner window used for?
- 35Paper size settings are unavailable when I print from OpenOffice (Linux)
- 36Print command (LPR) (Linux)
- 37I cannot scan when using SELinux (Security-Enhanced Linux)
- 38I installed scan-key-tool, but it does not work. (Linux)
- 39When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 40Command List of brscan. (Linux)
- 41I am unable to print from a client PC to a printer on a print server. (Linux)
- 42To install the printer driver easily using a tool. (Linux)
- 43Uninstall printer drivers (Linux)
- 44How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 45Do I need a telephone line to send and receive faxes with my Brother machine?
- 46I cannot print from my computer via network. (For Windows)
- 47Windows 7 Support Information
- 48"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 49I cannot scan via USB. (Mac OS X)
- 50Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?