FAQs & Troubleshooting
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320 Results
- 1Load paper in the paper tray
- 2How do I load envelopes into my machine?
- 3Can I print from or scan to Android™ Smartphone?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5One or more of my colors are not printing (blank). What can I do?
- 6What is Brother iPrint&Scan?
- 7Paper Jam
- 8I still receive the error message "Paper Jam" after I removed the jammed paper.
- 9Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 10I am asked to enter a password when starting the Remote Setup application. What is the password?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 13Replace Ink
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15I cannot send a fax using PC-FAX (Windows 10)
- 16I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 19My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 20The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 21Print using only the black ink cartridge when the Color cartridges have run out.
- 22How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 23Forward a fax to another fax machine when my machine has a mechanical problem.
- 24Can I confirm that the FAX was sent correctly?
- 25I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 26Cannot print after a Windows 10 update (June 2020)
- 27Pre-Required Procedures (Linux)
- 28I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 29Print a web page from iPrint&Scan when using an Android™ mobile device.
- 30Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 31Change the printer driver settings (Windows/macOS)
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 34When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 35Can I use voice mail on the same line as my Brother machine?
- 36When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 37When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 38My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 39Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 40Uninstall the drivers. (Mac OS X 10.5)
- 41Is there any way to reduce Ink consumption when printing from my computer?
- 42When scanning a document to be copied or faxed, the message "OUT OF MEMORY" appears on the display. What can I do?
- 43The LCD displays an error code (number). What does it mean?
- 44I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 45Configure and use the Scan Key Tool (Linux)
- 46Use the Network Connection Repair Tool (Windows)
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 49Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 50Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.