FAQs & Troubleshooting
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338 Results
- 1I cannot print using my Brother machine on a wireless network (Windows)
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3What is Brother iPrint&Scan?
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 9Can I print from or scan to Android™ Smartphone?
- 10Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12When I print, the pages are smudged with ink. What should I do?
- 13Replace Ink
- 14Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 15Stop my Brother machine from automatically redialing a number.
- 16Cannot print after a Windows 10 update (June 2020)
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18Change the printer driver settings (Windows/macOS)
- 19Scan and save a document in PDF format (Scan to File)
- 20Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 21Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 22I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 23I cannot print using my Brother machine on a wireless network (Mac)
- 24Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 25Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 26Can I use AirPrint with my Brother machine?
- 27How many times will my Brother machine automatically redial a number?
- 28I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 29Where can I get FaceFilter Studio and what can I do with this application?
- 30I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 31The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 32I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 33I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 34How do I factory reset the network settings?
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36Pre-Required Procedures (Linux)
- 37When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 40Can I use voice mail on the same line as my Brother machine?
- 41Paper Jam
- 42How do I load envelopes into my machine?
- 43I cannot send a fax using PC-FAX (Windows 10)
- 44Scan from the Brother iPrint&Scan application using Windows Phone.
- 45Delete print jobs from the print queue.
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 48How to identify your Operating System (OS).
- 49Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 50Delete numbers stored in my Brother machine's Caller ID History.