FAQs & Troubleshooting
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185 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What driver package format is supported by my Linux distribution?
- 3My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Pre-Required Procedures (Linux)
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 9I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 10I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 12I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 13I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 14I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 15I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16Functions supported in the Windows 7 built-in drivers
- 17The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 18When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 19I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 20Can I confirm that the FAX was sent correctly?
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23Delete print jobs from the print queue.
- 24Change the printer driver settings (Windows/macOS)
- 25The paper is skewed when it's printed.
- 26I cannot print with Windows Vista 64bit.
- 27I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 28When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 29How can I clear the "PAPER JAM" error message?
- 30How do I clean the Scanner to improve the copy or fax quality?
- 31When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 32What can happen if the wrong paper is used in your machine.
- 33I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 34Configure and use PC-FAX (CUPS) (Linux)
- 35I am experiencing problems sending a fax, what can I do?
- 36Where is the full User's Guide? I can't find enough information in the paper manual.
- 37I have uninstalled the MFL-Pro software and now I can not uninstall the PaperPort® 8.0SE software. What can I do?
- 38When I connect two Brother products to one PC which is using a USB and parallel cable, I can't scan via the parallel cable. Why?
- 39I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 40How to identify your Operating System (OS).
- 41The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 42I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 43The printer status is Offline or Paused.
- 44Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 45Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 46I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 47I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 48How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 49The machine does not print anything.
- 50Uninstall the drivers. (Mac OS X 10.6 - macOS 12)