FAQs & Troubleshooting
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131 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3Change the printer driver settings (Windows/macOS)
- 4The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 5The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7How can I change the printer settings?
- 8How can I activate/deactivate the Toner Save Mode?
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 11What can happen if the wrong paper is used in your machine.
- 12My Brother machine misfeeds paper.
- 13I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15How to identify your Operating System (OS).
- 16I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 17The paper is skewed when it's printed.
- 18The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 19When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 20The printer prints unexpectedly or it prints garbage.
- 21What kind of paper can I use?
- 22When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 25Windows 7 Support Information
- 26I cannot update the firmware.
- 27Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 28Uninstall the printer drivers (For Windows)
- 29Replace the toner cartridge
- 30How do I clear paper jams?
- 31What driver package format is supported by my Linux distribution?
- 32Cannot print after a Windows 10 update (June 2020)
- 33I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 34When printing with monochrome laser printer, the print position shifts. (Linux)
- 35Pre-Required Procedures (Linux)
- 36Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 37Check the firmware version.
- 38Delete print jobs from the print queue.
- 39Install the built-in drivers (For Windows 8 and Windows 10)
- 40What is the difference between the toner cartridge and the drum unit?
- 41What is the Network Shared printing?
- 42The printer status is Offline or Paused.
- 43How can I print the pages in reverse page order in Windows?
- 44When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 45The lights in my room flicker when the printer is warming up. I get a short electric surge when the printer is warming up to print the first page. The lights in my office or work flicker or dim when using the printer.
- 46When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 47Uninstall the drivers. (Mac OS X 10.5)
- 48Printouts have a curl or wave.
- 49Printouts have wrinkles or creases.
- 50White spots on black text and graphics or black spots appear at 75 mm (3.0 in.) intervals.