FAQs & Troubleshooting
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143 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4(Video) Set up your Brother machine
- 5What driver package format is supported by my Linux distribution?
- 6I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 7(Video) Paper is Jammed inside the Machine
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11Install the Brother Mobile Connect application (for mobile device)
- 12Toner Low or Prepare New Toner Cartridge
- 13(Video) Paper is Jammed in the Back of the Machine
- 14What is the default password for my Brother machine?
- 15(Video) Paper is Jammed in the Paper Tray
- 16Can I use non-Brother or third party supplies with the Brother machine?
- 17Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 18My Brother machine could not be found over the network when I installed drivers on my computer.
- 19The printer status is Offline or Paused.
- 20Document Jam
- 21(Video) Document is Jammed under the Document Cover
- 22I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 23I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 24Media Type Mismatch or Media Mismatch
- 25(Video) Load an Envelope (Manual Feed Slot)
- 26What is the default password for my BRAdmin or Web Based Management?
- 27Drum End Soon
- 28What is the recommended paper?
- 29Black lines down the page
- 30The scanning speed is slow when scanning from my machine. (Windows)
- 31The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 32(Video) Remove Small Scraps of Paper Jammed in the ADF
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34What is Toner Continue Mode?
- 35No Toner
- 36Lines across the page
- 37In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 38I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 39(Video) Paper is Jammed in the Output Paper Tray
- 40Wrong Toner or Wrong Toner Cartridge
- 41I cannot print on a wireless (Wi-Fi) network (Windows)
- 42How to identify your Operating System (OS).
- 43Cannot Scan ##
- 44Cannot Print ##
- 45Cartridge Error
- 462-sided Disable or 2-sided Disabled
- 47Toner Ended
- 48Cannot Detect
- 49Size Error DX or Size Error 2-sided
- 50Manual Feed