FAQs & Troubleshooting
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295 Results
- 1One or more of my colors are not printing (blank). What can I do?
- 2Scan multiple pages into one file instead of each scan being saved as a separate file.
- 3Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7Replace Ink
- 8How can I print, fax, copy and scan using A3/Ledger size paper?
- 9What driver package format is supported by my Linux distribution?
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11How do I load envelopes into my machine?
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Print using only the black ink cartridge when the Color cartridges have run out.
- 14The LCD displays an error code (number). What does it mean?
- 15The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 16Can I print from or scan to Android™ Smartphone?
- 17The printer status is Offline or Paused.
- 18Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22Change the printer driver settings (Windows/macOS)
- 23I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 24When I print, the pages are smudged with ink. What should I do?
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 30I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 31The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 32The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 33I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 34I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 35My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37Discover the MAC address of the Brother network card
- 38Scan and save a document in PDF format (Scan to File)
- 39I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 40Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 41I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 42Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 43When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 44Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 45Print the Network Configuration List
- 46Load paper in the paper tray
- 47How do I load paper in paper tray#2?
- 48I cannot print using my Brother machine on a wireless network (Windows)
- 49I cannot print using my Brother machine on a wireless network (Mac)
- 50I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)