FAQs & Troubleshooting
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295 Results
- 1One or more of my colors are not printing (blank). What can I do?
- 2Scan multiple pages into one file instead of each scan being saved as a separate file.
- 3Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 4How can I print, fax, copy and scan using A3/Ledger size paper?
- 5The LCD displays an error code (number). What does it mean?
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7I cannot find some option in the Printing preferences. (For Windows)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Scan and save a document in PDF format (Scan to File)
- 11Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 12Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 13How do I clear the message "Unable to..." or "... Unable" ?
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Load paper in the paper tray
- 18The printer status is Offline or Paused.
- 19Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 20How do I factory reset the network settings?
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 24Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 25How do I load paper in paper tray#2?
- 26I cannot print from my computer via USB.
- 27I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 28I cannot print using my Brother machine on a wireless network (Windows)
- 29Delete print jobs from the print queue.
- 30Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 31How to identify your Operating System (OS).
- 32The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 33When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 34Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 35Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 36Can third party ink be used to refill the ink cartridges?
- 37Clear the paper jam.
- 38My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 39I'm using Macintosh. What is the PreScan option used for?
- 40What driver package format is supported by my Linux distribution?
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 43How do I know which side up my photo paper should be in the tray?
- 44The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 45When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 46I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 47Scan from the Brother iPrint&Scan application using Windows Phone.
- 48The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 49I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 50Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.