FAQs & Troubleshooting
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105 Results
- 1How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 2Easy Scan to E-mail
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Replace Pad
- 5Duplex (two-sided) scan
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9Replace Roller
- 10How to identify your Operating System (OS).
- 11Replace Parts
- 12What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14What driver package format is supported by my Linux distribution?
- 15Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17Paper suitable for scanning
- 18Multifeed
- 19Reset the network settings to the factory default.
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 22Discover the MAC address of the Brother network card
- 23I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 24Unusable Device
- 25I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27Check the IP addresses of your PC and the Brother machine
- 28Document Jam/ Too Long
- 29Scan from the Brother iPrint&Scan application using Windows Phone.
- 30What is Brother iPrint&Scan?
- 31The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 32Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 33Unable to Scan XX
- 34Cover is Open
- 35Install PaperPort™ 12SE onto Windows 10.
- 36On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 37Important points for specifying the scan area (Linux)
- 38Configuring frequently-used scan settings on your computer.
- 39Changing scan settings in ControlCenter.
- 40When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 41Open the "Scanners and Cameras" and Properties.
- 42Can I print from or scan to Android™ Smartphone?
- 43Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 44When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 45The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 46I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 47Command List of brscan. (Linux)
- 48I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 49Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 50Verify the Brother machine connected to the Wired Network (For Windows)