FAQs & Troubleshooting
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275 Results
- 51I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 52I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 53I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 54Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 55Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 56Print command (LPR) (Linux)
- 57I cannot print from my computer via network. (For Windows)
- 58My machine does regular cleaning cycles in the night. How can I correct this?
- 59In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 60I'm using Mac OS® 9.1-9.2. How can I uninstall the drivers?
- 61When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 62How do I replace the Ink Cartridge?
- 63I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 64I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 65The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 66The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 67Uninstall Scan-key-tool. (Linux)
- 68Send a fax using PC-FAX with LPD/LPRng (Linux)
- 69The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 70The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 71Send a fax without scanning the documents into memory.
- 72I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 73I cannot print from my computer via USB.
- 74Change the printer driver settings (Windows/macOS)
- 75I cannot print from my computer via network. (For Macintosh)
- 76Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 77Windows 7 Support Information
- 78Verify if the Brother machine has a dial tone
- 79I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 80When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 81Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 82Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 83I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 84Can third party ink be used to refill the ink cartridges?
- 85When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 86I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 87Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 88I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 89When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 90Where is the USB port on the machine? I can't find it on the back of the unit.
- 91What kind of Media Adapter can I use?
- 92Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 93I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 94Uninstall the drivers. (Mac OS X 10.5)
- 95What is Distinctive Ring and how do I program it?
- 96How do I program the date and time?
- 97I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 98How can I re-install the drivers?
- 99Can I reduce the size of a received fax on this machine?
- 100What are the differences between the BRAdmin Professional and the Web BRAdmin software?