FAQs & Troubleshooting
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MFC-425CN
275 Results
31.
Why does the message "No Response/Busy" appear on my Transmission Verification Report?
32.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
33.
I replaced my ink cartridge but the LCD is still displaying "Near Empty".
34.
I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
35.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
36.
I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
37.
I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
38.
What is the BRAdmin Professional software used for?
39.
When I print images, the quality is not good (Linux)
40.
When I connect the Brother machine to a USB hub, it doesn't work correctly.
41.
How do I replace the Ink Cartridge?
42.
I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
43.
I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
44.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
45.
The edge of glossy paper is smudged.
46.
Send a fax without scanning the documents into memory.
47.
Scan multiple pages into one file instead of each scan being saved as a separate file.
48.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
49.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
50.
When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
51.
When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
52.
Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
53.
Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
54.
Can third party ink be used to refill the ink cartridges?
55.
I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
56.
I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
57.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
58.
Where is the USB port on the machine? I can't find it on the back of the unit.
59.
I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
60.
Uninstall the drivers. (Mac OS X 10.5)