FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Scan multiple pages into one file instead of each scan being saved as a separate file.
- 3Jam Inside
- 4Replace Fuser
- 5Toner Low
- 6Replace Drum
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8Can I print from or scan to Android™ Smartphone?
- 9Set the Brother machine to prevent public access to certain features
- 10Wrinkle
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Enable the Brother machine's network interface.
- 13Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 15I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 16When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 17What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 18I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 19Replace Belt
- 20White streaks or bands down the page
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Can I use IPv6 with my Brother machine?
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25What is Brother iPrint&Scan?
- 26Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 27Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 28The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 29The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-xxxxxxxx) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 30Print both sides of paper or a booklet automatically
- 31I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 32The color of your printouts is not what you expected
- 33Out of Memory/Print Data Full
- 34Curled or wavy
- 35The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 36Confirm that a FAX I sent was received correctly.
- 37Install extra memory
- 38Load paper in the paper tray
- 39What driver package format is supported by my Linux distribution?
- 40Set up your Brother machine on a wireless network.
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 43Replace Laser
- 44The printer status is Offline or Paused.
- 45Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 46I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 47Toner scatter or toner stain
- 48Jam 2-sided
- 49Jam Tray 1 / Jam Tray 2
- 50Clean the laser scanner windows.