FAQs & Troubleshooting
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293 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Replace Toner
- 3Replace Drum
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 6The color of your printouts is not what you expected
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8The printer status is Offline or Paused.
- 9Replace Belt
- 10Replace Fuser
- 11Set up your Brother machine on a wireless network.
- 12Curled or wavy
- 13Reset the Network Settings to the Factory Settings
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15Important points for specifying the scan area (Linux)
- 16I cannot print using my Brother machine on a wireless network (Mac)
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18Use voice mail on the same line as my Brother machine.
- 19Document Jam
- 20Jam MP Tray
- 21Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 22Colors are light or faint on the whole page
- 23I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 24Clean the drum unit
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26Delete a network scanner entry. (Linux)
- 27I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 28Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 29Check the firmware version.
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 32How to identify your Operating System (OS).
- 33I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 34Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 35I cannot print from my computer via USB.
- 36Tray 2 Error
- 37I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 38My Brother machine has no power.
- 39Drum !
- 40Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 41Clean the laser scanner windows.
- 42Wrinkle
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 45Adjust color settings by using the custom setting in the printer driver
- 46Replace PF Kit xx
- 47Replace Laser
- 48When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 49Color misregistration
- 50Poor fixing
