FAQs & Troubleshooting
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290 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Replace Drum
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Replace Fuser
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8The color of your printouts is not what you expected
- 9Replace WT Box
- 10Replace Toner
- 11Load paper in the paper tray
- 12My Brother machine could not be found over the network when I installed drivers on my PC.
- 13Jam 2-sided
- 14Jam Rear
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Scan from the Brother iPrint&Scan application using Windows Phone.
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20Replace PF Kit xx
- 21Carry out calibration to improve the color density
- 22Configure and use the Scan to Network feature (For Windows)
- 23What driver package format is supported by my Linux distribution?
- 24I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 28Adjust color settings by using the custom setting in the printer driver
- 29Replace Laser
- 30Use voice mail on the same line as my Brother machine.
- 31Color misregistration
- 32Jam Tray 1 / Jam Tray 2
- 33Ghost
- 34Printing/ Scanning with a mobile device
- 35What is Brother Web Connect?
- 36Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 37Can I print from or scan to Android™ Smartphone?
- 38Wrinkle
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Combine multiple scanned documents into a single file with PaperPort™
- 41A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 42Replace Belt
- 43Jam Inside
- 44What is the recommended paper?
- 45I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 46The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 47The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 48When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 49Uneven density appears periodically across the page.
- 50Jam MP Tray