FAQs & Troubleshooting
![]() |
Latest |
337 Results
- 102/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 201/06/2023Print both sides of paper or a booklet automatically
- 301/06/2023Add your Brother machine with AirPrint (macOS)
- 401/06/2023Delete print jobs from the print queue.
- 516/05/2023I cannot print from my computer via USB.
- 609/05/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 726/04/2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 820/04/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 910/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1007/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 1107/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 1227/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1327/03/2023Change the printer driver settings (Windows/macOS)
- 1427/03/2023The printer status is Offline or Paused.
- 1523/03/2023Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 1617/03/2023Open the "Scanners and Cameras" and Properties.
- 1715/02/2023I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 1815/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 1915/02/2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 2014/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2113/01/2023I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 2212/01/2023Can I print in monochrome if one of the color toners run out?
- 2319/12/2022I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 2419/12/2022Reset the Drum Counter
- 2519/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 2619/12/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 2719/12/2022Toner Low
- 2813/12/2022Open the Status Monitor
- 2913/12/2022How to identify your Operating System (OS).
- 3020/10/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 3117/10/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 3213/10/2022Secure Print (Windows®)
- 3313/10/2022Print the Network Configuration Report
- 3427/09/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 3526/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 3606/09/2022Configure and use PC-FAX (CUPS) (Linux)
- 3730/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3824/08/2022Print as a Poster (Windows)
- 3922/08/2022Configure the Scan to Email Feature (Linux)
- 4016/08/2022Print as a Booklet Automatically (Windows)
- 4110/08/2022(Video) Replace the Toner Cartridge
- 4209/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 4328/07/2022Update the Driver or Firmware for your Brother machine
- 4426/07/2022Configure and use the Scan Key Tool (Linux)
- 4519/07/2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 4630/06/2022I cannot scan via network.
- 4730/06/2022Check the Node Name of the Brother machine
- 4823/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4920/06/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 5009/06/2022Access Web Based Management