FAQs & Troubleshooting
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389 Results
- 1The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Paper Jam
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6What is Brother iPrint&Scan?
- 7I still receive the error message "Paper Jam" after I removed the jammed paper.
- 8I cannot print using my Brother machine on a wireless network (Windows)
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 11Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 12I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14What is the BRAdmin Professional software used for?
- 15How do I load paper?
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17How do I know which side up my photo paper should be in the tray?
- 18Document Jam
- 19I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 20My printed pages and received faxes are cut off.
- 21When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 22Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 23Set up my Brother machine to forward the received faxes to another location.
- 24Replace Ink
- 25Why doesn't the machine answer when receiving a call?
- 26I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 27Scan from the Brother iPrint&Scan application using Windows Phone.
- 28"Offline" appears on the Status Monitor.
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30How do I factory reset the network settings?
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 33How do I adjust my Brother machine's tray use for copying and faxing?
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35How do I load paper in paper tray#2?
- 36Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 37Protect your Brother machine against unauthorised access over the network
- 38Load A3 or ledger paper and program my Brother machine to print on it.
- 39The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 40Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 41How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 42Can third party ink be used to refill the ink cartridges?
- 43How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 44Can my Brother machine print a report to verify a fax I sent was received?
- 45How do I clear the message "Cannot Detect" from the display?
- 46Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 47I updated the Web BRAdmin and cannot enable the logging function.
- 48"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 49I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 50I cannot print using my Brother machine on a wireless network (Mac)
