FAQs & Troubleshooting
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387 Results
- 1Clear the "Wrong Tray Setting" message from my Brother machine's display.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6How do I load paper in paper tray#2?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8What driver package format is supported by my Linux distribution?
- 9Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 10I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 11When I print, the pages are smudged with ink.
- 12I cannot print using my Brother machine on a wireless network (Windows)
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14What is Brother iPrint&Scan?
- 15Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 16Can I print from or scan to Android™ Smartphone?
- 17How many times will my Brother machine automatically redial a busy number?
- 18What is the recommended paper?
- 19How do I load paper?
- 20Connect your Brother machine to your mobile device via a wireless router or access point.
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26Change the number of times my Brother machine rings before it answers.
- 27How do I know which side up my photo paper should be in the tray?
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29Ink Low
- 30Can third party ink be used to refill the ink cartridges?
- 31What is Distinctive Ring and how do I program it?
- 32Replace Ink
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34I'm using Macintosh. What is the PreScan option used for?
- 35"Offline" appears on the Status Monitor.
- 36Can I print from and scan to iPhone, iPod touch and iPad?
- 37Wireless setup is requesting a WPS PIN to complete the setup
- 38When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40Protect your Brother machine against unauthorised access over the network
- 41The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 42Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 43Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 45Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 46The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 47My printed pages and received faxes are cut off.
- 48Make copies on Ledger paper?
- 49I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 50Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)