FAQs & Troubleshooting
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MFC-J6910DW
389 Results
1.
What is Brother iPrint&Scan?
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
3.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
4.
I still receive the error message "Paper Jam" after I removed the jammed paper.
5.
How do I load paper?
6.
How do I know which side up my photo paper should be in the tray?
7.
How do I load paper in paper tray#2?
8.
I cannot print using my Brother machine on a wireless network (Windows)
9.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
10.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
11.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
12.
Set up my Brother machine to forward the received faxes to another location.
13.
Paper Jam
14.
Clear the "Wrong Tray Setting" message from my Brother machine's display.
15.
How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
16.
How do I load envelopes into my machine?
17.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
18.
Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
19.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
20.
Unable to Print 3X
21.
Why doesn't the machine answer when receiving a call?
22.
How do I factory reset the network settings?
23.
What is the recommended paper?
24.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
25.
Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
26.
How do I adjust my Brother machine's tray use for copying and faxing?
27.
How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
28.
Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
29.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
30.
My printed pages and received faxes are cut off.