FAQs & Troubleshooting
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233 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2One or more of my colors are not printing (blank).
- 3Replace Ink
- 4I cannot print using my Brother machine on a wireless network (Windows)
- 5Can I print from or scan to Android™ Smartphone?
- 6Use voice mail on the same line as my Brother machine.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Install Starter Ink
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13Make a two-sided copy of an ID card.
- 14Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 15I cannot make borderless prints.
- 16"Offline" appears on the Status Monitor.
- 17Scan from the Brother iPrint&Scan application using Windows Phone.
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19Paper tray not detected/ Paper tray #2 not detected
- 20Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 21Ink Low
- 22Load paper in the paper tray
- 23After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 24Improve poor print quality.
- 25When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 26Install BookScan & Whiteboard Suite onto Windows 10.
- 27Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 28The text and images on my copies and sent faxes are reversed.
- 29What is Brother iPrint&Scan?
- 30I still receive the error message "Paper Jam" after I removed the jammed paper.
- 31Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 32What is Brother Web Connect?
- 33The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 34On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 35I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 36Cannot print after a Windows 10 update (June 2020)
- 37"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 38I cannot print using my Brother machine on a wireless network (Mac)
- 39Print a web page from iPrint&Scan when using an Android™ mobile device.
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41What is AirPrint?
- 42Loading paper in the manual feed slot.
- 43Select Receive mode.
- 44The printer status is Offline or Paused.
- 45Wrong Paper Size
- 46Document Jam/too Long
- 47Confirm that a FAX I sent was received correctly.
- 48Reset the network settings to the factory default.
- 49I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 50Can I reduce printing noise of my Brother machine?