FAQs & Troubleshooting
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231 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Cannot Detect Ink Volume
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10Improve poor print quality.
- 11Replace Ink
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13One or more of my colors are not printing (blank).
- 14I cannot print using my Brother machine on a wireless network (Windows)
- 15I cannot print using my Brother machine on a wireless network (Mac)
- 16The printer status is Offline or Paused.
- 17What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 18Print a web page from iPrint&Scan when using an Android™ mobile device.
- 19After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 20Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 21Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 22Wrong Paper Size
- 23What is Distinctive Ring and how do I program it?
- 24I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 27What is Brother iPrint&Scan?
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 30Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 31Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 32I cannot make borderless prints.
- 33Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 34I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 35Scan a document and save the scanned image to a folder on a local or network hard disk
- 36Ink Absorber Full
- 37Can I print from or scan to Android™ Smartphone?
- 38When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 39Enable the Brother machine's network interface.
- 40Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 41"Offline" appears on the Status Monitor.
- 42Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 43What is Brother Web Connect?
- 44Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 45Printer Locked
- 46Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 47No Paper Fed
- 48Uninstall printer drivers (Linux)
- 49Install Starter Ink
- 50Document Jam/too Long